Wallet Account Deletion Request

You can use this page to submit a final wallet account deletion request. Please fill in the data correctly, and we will contact you via the registered mobile number.

Request Information

Mobile Number Registered in Wallet *

Full Name *

National ID / Passport Number *

Email Address (Optional)

Reason for Deletion Request *

Important Instructions

Ensure that the wallet balance equals zero before submitting the request.
All wallet-related services will be stopped after deletion is implemented.
The deletion process cannot be reversed after it is implemented.

I confirm that all entered data is correct, and I want to permanently delete the wallet account.

Deletion Request Processing Stages

1Request Receipt

The deletion request is received through this page.

2Customer Contact

We will contact you to verify identity and confirm the request.

3Request Review

The request is reviewed and necessary conditions are checked.

4Account Deletion

The wallet account is permanently deleted from the system.

For assistance or inquiries, you can contact us at 250581/2 or via email: pay.cards@nbyemen.com